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Get Started with Mobile Wallet
for Debit and Credit Cards

Avoid Debit and Credit Card Delays

Our card manufacturer has notified us of a delay in issuing Wescom debit and credit cards. This delay will impact:

  • Wescom debit and credit cards expiring in November and December
  • New debit and credit card orders

It may take up to 15-20 days to receive your card. We apologize for this delay from our vendor and any inconvenience it may cause.

Skip the Wait with Mobile Wallet

As we work through this issue with our vendor, we encourage you to add your card to your mobile wallet so you can keep using your card to make secure, contactless payments.

If your card is already added, you’re all set. Your new card will automatically transfer over and you can continue to tap for purchases.

Add Your Existing Card to Your Mobile Wallet as Easy as 1-2-3

  1. Log in to the Wescom Mobile Banking App and select Accounts.
  2. Tap the Apple Wallet®, Google Pay™, or Samsung Pay® buttons next to your checking account or credit card balance and follow the steps to add your card.
  3. Once your card is loaded, look for the contactless logo or your preferred mobile wallet’s logo at checkout.


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Apple Wallet® is a trademark of Apple, Inc., registered in the U.S. and other countries. Google Pay is a registered trademark of Google LLC. Samsung Pay® is a registered trademark of Samsung Electronics Co., Ltd.

For Additional Questions and Debit Cards

Debit cards can also be issued by scheduling an appointment at any Wescom branch location.

Schedule an Appointment

For additional questions, please see our Frequently Asked Questions or call us at 1-888-4WESCOM (1-888-493-7266).

Frequently Asked Questions

 

Q. Why is my card delayed?

A. Our card manufacturer has notified us of a delay that is impacting the reissue of all Wescom cards. We apologize for any inconvenience this may have caused.

 

Q. How can I continue to use my card and make transactions?

A. If you haven’t already, we encourage you to add your card to your mobile wallet in the Wescom Mobile Banking App for fast, secure purchases. If your card is already added, you’re all set.

 

Q. How do I add my card to my mobile wallet?

A. The steps to add your card to your mobile wallet are:

  1. Log in to the Wescom Mobile Banking App and select Accounts.

  2. Tap the Apple Wallet®, Google Pay, or Samsung Pay buttons next to your checking account or credit card balance and follow the steps to add your card.

  3. Once your card is loaded, look for the contactless logo or your preferred mobile wallet’s logo at checkout.

 

Q. My card is already in my mobile wallet. Do I need to do anything?

A. No. Your mobile wallet will automatically update to include your new card (debit or credit).

 

Q. I have some reoccurring payments set up on the card. Will they go through?

A. Your card number will remain the same, but you will need to update your expiration date and CVV. Please call 1-888-4WESCOM (1-888-493-7266) for assistance.

 

Q. Can I get a new card at the branch?

A. Yes if it’s a debit card. For your convenience, please schedule an appointment through wescom.org/schedule-an-appointment.

 

Q. My debit or credit card has already expired, can I add it to my mobile wallet?

A. Yes. If you log on to Online Banking or Mobile, simply tap the Apple Wallet®, Google Pay, or Samsung Pay® buttons next to your checking account or credit card balance and follow the steps to add your card.

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