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Member Assistance

Schedule an Appointment

Here’s How We Can Help

Wescom is committed to serving you when you need it the most. We recognize the impact COVID-19 is having on our members, and have assistance programs available for you during tough times. We encourage members who may be impacted by COVID-19 to reach out to discuss how we might be of assistance if you find yourself facing financial difficulties. Here are just a few options available.


Skip-A-Pay for your Wescom Consumer Loans allows you to skip up to two consecutive payments in a twelve month period on your Wescom personal loan, line of credit, or auto loan.* In response to the times, Wescom is waiving the $25 fee for Skip-A-Pay through December 31, 2021.

You can request a Skip-A-Payment on a Personal Loan, Line of Credit, or Auto Loan:

  • Online Banking – log on and select “Account Center” and then “Skip a Payment”. View our how-to video for complete step-by-step guidance.
  • Wescom Mobile Banking App – log on and select “Account Center” from the hamburger menu and then select “Skip a Payment.” Click here for a step-by-step video.
  • Phone by calling us at 1-888-4WESCOM (1-888-493-7266)

Before applying for Skip-A-Pay be sure to make sure to cancel any automatic payments you have authorized for the month.

Quick Assist Loan

A Quick Assist Loan allows members a short-term, small dollar amount loan to cover unexpected expenses with no credit check and at zero percent interest. The $19 application fee that applies will be waived through December 31, 2021.**

Member Assistance Program

The Member Assistance Program offers financial hardship assistance, including loan deferrals for members with any existing Wescom Loans – including Wescom Mortgage loans. Schedule an appointment or call us at 1-888-4WESCOM (1-888-493-7266) to get stared.

Emergency Loan

Emergency Loans through December 31, 2021 offer a personal loan option to assist those impacted by COVID-19.

We know every situation is unique and encourage you call us at 1-888-4WESCOM (1-888-493-7266) or click the chat option in Online Banking for more information on ways we can help.


*By skipping a payment, you defer the payment, which may extend the life of the loan. Maximum of three automated Skip-A-Payments allowed during the life of the loan. Your loan must be in good standing. Other conditions apply. **Must be a member in good standing with no delinquent loans. Must be over 18 to qualify and have had a minimum of $400 in direct deposit each month for the past three months. Account cannot have more than three Quick Assist Loans in a six-month period and must be outside the New Member Period (90-120 days of account opening). Other terms may apply. Please call for details.