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COVID-19 Information


Updates Regarding COVID-19

As we continue to monitor the rapidly changing impact COVID-19 has on our members, employees, and Southern California communities, we want you to know that we remain committed to keeping our branches and remote banking channels available to you, and providing you with financial assistance through tough times.

Branch Access

Currently all branches are open and operating under normal hours. This page will provide you with any COVID-19 related updates. A few important things to know before you go:

  • Bank anytime, anywhere with online and mobile banking. Learn more.
  • Faces masks at Wescom branches are optional for all. Learn more.
  • Schedule an appointment in advance so we can prepare for your visit. Learn more.

Schedule an In-Branch or Over-the-Phone Appointment

Looking for information about auto loans, mortgages, or other services? We're here for you. We encourage you to schedule your appointments in advance so we can prepare for your visit.

Over-the-phone appointments are available for the following services:

  • Mortgage Loans
  • Credit Cards
  • Home Equity Lines of Credit (HELOC)
  • Other Loans
  • Wescom Financial Services (WFS)

Schedule an Appointment

Social Distancing at Wescom Branches

We are observing social distancing practices in our branches. If you need to visit a branch, you’ll find we are encouraging a six-foot distance and are maintaining the highest levels of cleanliness, which includes medical-grade cleaning.

We need your help with social distancing, too.

Face Masks

Face coverings at Wescom branches are optional for all. Health officials at all levels strongly recommend the use of face coverings, but they will not be required in Wescom branches at this time.

We also ask that you do not come into the branch if:

  • If you are experiencing any cough or respiratory illness
  • If you have been exposed to anyone who has been diagnosed with COVID-19

Instead, take advantage of our robust mobile and online banking tools. You can conduct your essential banking from the safety and comfort of your home using our online and mobile applications.

Bank Anywhere, Anytime With the Wescom Mobile Banking App

Download on the App Store Download on the Google Play Store


Online and Mobile Banking

Bank from the comfort of your home using Online Banking or the Wescom Mobile Banking App. Check balances, pay bills, deposit checks, and transfer funds anytime, anywhere. Download the Android App or iOS App (iPhone/iPad) today.


Call or Chat With Us

Our Member Contact Center is available to help you with all your account needs, including account updates, loan applications, and account questions. Plus, we have extended our chat and phone hours:

  • Monday through Friday from 6 a.m. to 10 p.m.
  • Saturday from 8 a.m. to 10 p.m.
  • Sunday from 9 a.m. to 6 p.m.

Loans and Financial Services

We know that now, more than ever, it’s important to have access to loans, lines of credit, and financial services, and we offer ways for you to apply online, through Online Banking, or through our Member Contact Center.

  • Auto Loans: apply through Online Banking, call us, or schedule a telephone appointment online
  • Mortgage Loans: online portal or schedule a telephone appointment online to speak to a Mortgage Loan Officer
  • Credit Cards: apply through Online Banking or over the phone
  • Home Equity Lines of Credit (HELOC): online portal or schedule a telephone appointment online to speak to a Mortgage Loan Officer
  • Other Loans: apply through Online Banking and over the phone
  • Wescom Financial Services (WFS): over the phone at 1-888-879-0558 ext. 5104 or schedule a telephone appointment online to speak with a WFS Financial Advisor

For more information, login to Online Banking or call us at 1-888-4WESCOM (1-888-493-7266).


How-To Videos

Our how to videos are available to help get you started with several of the remote banking options available through Online Banking and the Wescom mobile banking app. Visit our video library to get started today.




Member Assistance Programs

We also understand that there may be instances where members find themselves facing financial difficulties. Wescom is here to help and we encourage members who may be impacted by COVID-19 to reach out to discuss how we might be of assistance. Please visit our Member Assistance Page to learn more about the options available.


Wescom Provides Emergency Grants to SoCal Food Banks

COVID-19 is creating a particularly challenging time for everyone. School and workplace closures, changes in schedules, and social isolation are placing extra burdens on people throughout our communities—and low-income individuals and families are especially hard hit. That’s why Wescom Credit Union, through our employee-run Foundation, is providing $45,000 in grant support to these nonprofit Southern California regional food banks:

  • Los Angeles Regional Food Bank
  • Second Harvest Food Bank of Orange County
  • Feeding America Riverside | San Bernardino
  • Food Share of Ventura County

 Learn more about The Wescom Foundation


Safety and Soundness – Your Deposits are Insured by the NCUA

We know you may have some concerns with the economic uncertainty caused by COVID-19. We want to assure you that your money is safe with Wescom. Your deposits are insured up to $250,000 by the  National Credit Union Association (NCUA). Plus, we hold ourselves to even higher standards than required by the NCUA. With more than $4.5 billion in assets, we are one of the most well-capitalized credit unions in the country. You can rest assured that we will be there for you when you need it.


Avoid COVID-19 Scams

As global news about COVID-19 circulates, we are seeing increases in fraud scams through email communications, social media, and commerce. It is important to know if we reach out to you, we will not ask you for confidential information such as social security numbers, personal identification numbers (PIN), passwords, or other account information.

Additionally, we encourage you to sign up for free Account Alerts in Online Banking to help you keep track of your finances via text message or email notifications. You can also visit our Security Center for more ways on how Wescom can help you keep your accounts safe.


Protecting Our Team Members

We are making flexible work arrangements for employees to work from home where possible. For those whose work requires them to be on-site, we have provided guidance to support social distancing, replaced in-person meetings with teleconference options, limited business travel, including travel between our various offices, and continue to maintain the highest standards of cleanliness in all our facilities. We have also expanded our leave policies to accommodate employee health circumstances created by COVID-19 and our team members will continue to be compensated.

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