Frequently Asked Questions about your Picture Card
Who may request a personalized card?
Any member of Wescom Credit Union with an open Visa® Check Card and/or Visa Credit Card may request a personalized picture card.
Can I have a different card design than my joint cardholder or authorized user?
Only the primary cardholder and first authorized user can request a personalized card. Any other authorized users on the account will receive a Traditional Wescom card design.
How often can I change my card design?
Wescom allows you to change your card design every six months for a small fee of $9.95. The fee will be charged to your checking account (or savings account if you don’t have a checking account). Two fees are waived for Platinum Signature Members and one fee is waived for Signature Members on an annual basis.
How do I know if my image was approved?
Every submitted image is reviewed for compliance with the Image Rules and Restrictions guidelines. Each image also must follow the Visa Issuing Guidelines as set by Visa International. Once your image is approved, you will receive an approval email and your card will be ordered. This process usually takes 1-2 business days. You will then receive your card in 7-10 business days.
What will happen if my image is denied?
Your image will be rejected if it violates the Image Rules and Restrictions guidelines. If this occurs, you will receive a denial email and you may submit a new image. Wescom may restrict your access to this service if you continue to submit designs that violate the Image Rules and Restrictions.
How much does this service cost?
There is a small fee of $9.95 for this service. The fee will be deducted from your checking account (or savings account if you do not have a checking account). Two fees are waived for Platinum Signature Members and one fee is waived for Signature Members on an annual basis.
When I receive my renewal card, will it still have my personalized image?
Yes. Upon expiration of your card, any reissued cards will have the same image as your most recently requested design. However, if you change your design within 60 days of expiration, you may receive two cards: one with the old design, and one with the new design. And it is possible you might receive the new design first followed by a card with the old design.
If I lose my personalized card, will my replacement card have my personalized design?
For Credit Cards, the replacement card will bear the same image as the lost or stolen card. Check Cards will be replaced with a Traditional Wescom card design. To use the same Picture Card image or a new one, log on to eBranch and design your card. The Picture Card design fee will apply.
How can I turn my picture into a digital photo?
To upload your picture, it must be saved as a digital image on your hard drive. Most photo processing services can scan your photo onto a disk. You can then transfer the photo from your disk to your hard drive for uploading. Remember, the image needs to be saved in either JPEG or BMP formats.
What size does my digital photo need to be?
For the best quality card image, please review and adhere to the card Image guidelines. A clear, sharp image taken at a high resolution will produce the best result.