A telephone phishing scam is targeting some ATM/Debit cardholders. Here is what you should know in order to keep your personal and financial information secure.
What You Should Know
Cardholders may receive what appear to be automated phone calls or texts, telling them that their ATM/Debit cards are locked.
The automated message requests call recipients to "Press 1" where they are instructed to enter their 16-digit card number into their telephone key pad. Once this is entered, the scammers are then requesting the card's Personal Identification Number (PIN). The scam artists are attempting to obtain customer card numbers and PINs in order to gain access to customer accounts via ATMs or POS (point of sale) purchases.
What You Should Do — and What You Shouldn't Do
Do Not Respond
Know that Wescom Credit Union will never send you unsolicited emails, text messages, or phone calls to request your personal financial information, such as your credit card number, expiration date, PINs or passwords, or full Social Security number. You should never reply to emails, phone calls, or any unexpected communication that ask you to CONFIRM, UPDATE, or PROVIDE your account information.
Contact Wescom Immediately
If you receive a suspicious email or telephone call claiming to be from Wescom Credit Union requesting sensitive information, DO NOT reply, click any of the links, or return the call. Instead, notify Wescom immediately by filling out the Fraud Reporting Form below to report the suspicious activity.