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Wescom Security Center

Fraudulent Message Reporting Form

Fraudulent ATM/Debit Card Scam

March 14, 2014

A telephone phishing scam is targeting some ATM/Debit cardholders. Here is what you should know in order to keep your personal and financial information secure.

What You Should Know

Cardholders may receive what appear to be automated phone calls or texts, telling them that their ATM/Debit cards are locked.

The automated message requests call recipients to "Press 1" where they are instructed to enter their 16-digit card number into their telephone key pad. Once this is entered, the scammers are then requesting the card's Personal Identification Number (PIN). The scam artists are attempting to obtain customer card numbers and PINs in order to gain access to customer accounts via ATMs or POS (point of sale) purchases.

What You Should Do — and What You Shouldn't Do

Do Not Respond

Know that Wescom Credit Union will never send you unsolicited emails, text messages, or phone calls to request your personal financial information, such as your credit card number, expiration date, PINs or passwords, or full Social Security number. You should never reply to emails, phone calls, or any unexpected communication that ask you to CONFIRM, UPDATE, or PROVIDE your account information.

Contact Wescom Immediately

If you receive a suspicious email or telephone call claiming to be from Wescom Credit Union requesting sensitive information, DO NOT reply, click any of the links, or return the call. Instead, notify Wescom immediately by filling out the Fraud Reporting Form below to report the suspicious activity.

Fraudulent Message Reporting Form

*Your Name:

If non-member, please type non-member.

*Date Received:

*Time Received:

Sender's Email Address:

The address of the person who sent you the fraudulent message, if applicable.

Sender's Phone Number:

The phone number of the person who sent you the fraudulent message, if applicable.

Please note: If you receive a call from this phone number: 1-888-918-7313, it is a legitimate call from Wescom inquiring about unusual activity on your card.

*Text or Email Message:

*Callback Phone Number
or Email Address:

The phone number or email address you were instructed to contact in the email or text


Your Phone Carrier:

If applicable; Sprint, AT&T, Verizon, etc.

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Please note: the letters are case sensitive.

*Required field.

If the fraudulent message came through an email, please forward the email in question to Thank you.