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The latest updates from Wescom Credit Union

Your Tax Forms are Available in eBranch

Access Your Forms in eBranch

  1. Log in to eBranch
  2. Click Account Info from the Menu bar and select eStatements
  3. Select the Tax Forms tab
  4. Choose the form you want to view and click View Document

Wescom Phone System Unavailable Dec. 10

Scheduled Maintenance 7 p.m. – 12 a.m.

On Saturday, December 10, 2016 the Wescom Phone System will be unavailable from 7 p.m. – 12 a.m. for schedule maintenance. The Wescom Phone System includes:

Members may access their accounts through eBranch or on the Wescom Mobile Banking App.

Women and Money — Taking Charge of Your Financial Future

Attend a Complimentary Seminar on Nov. 5

Join your host Ashana J. Thorman, Wescom Financial Services Senior Financial Advisor, for an educational seminar on Women and Money – Taking Charge of Your Financial Future.

When: November 5, 2016 at 9:30 a.m.

Where: Wescom Pasadena Branch, 123 S. Marengo Ave. Pasadena, CA 91101

Ashana will present key information and insight, including:

  • Reasons why women's economic clout is growing
  • The unique financial challenges women face
  • Steps women can take to help them achieve financial security

Refreshments and light snacks will be served.

Space is limited and reservations are required, so save your spot today. Sign up online or call us at 1-888-4WESCOM (1-888-493-7266) ext. 8003.

Activate Your New Credit and Check Cards

Visit the Card Center in eBranch

As soon as you receive a new Wescom Credit or Check Card, please cut up your old card and activate your new card right away. Here's how:

  1. Sign in to eBranch at the top of this page.
  2. Select "Card Center" from the Menu bar.
  3. Click "Activate Card," then follow the instructions.

If you have multiple cards, please click on the arrow to select the card you wish to activate. You can also activate your card by calling the number on the sticker from your home phone. Once activated, your new card is ready for use.

Wescom Emergency Loans

Offered to Existing Members Impacted by Natural Disasters

Wescom understands that natural disasters can take a serious toll on people's lives — especially during Southern California's fire season. That's why we offer an Emergency Loan of up to $5,000 for 60 months with no payment or interest for the first 90 days.

Let Wescom help you recover with this exclusive offer.

  • An Emergency Loan is available to existing members who have sustained losses or have been negatively impacted by a natural disaster.
  • After the first 90 days, the loan will have a fixed interest rate of 5.90% APR* for the remainder of the loan term.
  • Funds must be used to pay for emergency housing, clothes, or transportation. 
  • Automatically transfer payments from your Wescom account.

Stop by any Wescom branch or call 1-888-4WESCOM (1-888-493-7266) to apply for an Emergency Loan.

*APR = Annual Percentage Rate. The maximum loan amount is $5,000 with no minimum amount required. For loan amounts $0–$2,500, the maximum term is 36 months. For loan amounts $2,501–$5,000, the maximum term is 60 months. Loan must be set up on Automatic Payment from a Wescom Account. Member's account must be in good standing to qualify for an Emergency Loan, which is subject to Wescom underwriting guidelines. This offer is not available to new members. The Emergency Loan must be used to pay for property losses/damages as a result of the natural disaster and may not be used to pay off or pay down an existing Wescom loan or any other loan or for any other purpose. 

Let Us Know Before You Go

Keep Your Card Active Wherever You Go

If you will be traveling and plan on using your Wescom Visa Credit or Check Card, we recommend notifying your Credit Union prior to your departure. Changes in your spending habits and patterns can trigger a security alert with our fraud detection system, especially if these transactions are made out of state or overseas. If potential fraud is detected, your card may be temporarily suspended, blocking it from further transactions until the questionable charge can be verified. Notifying us of your travels will reduce the possibility of an account restriction due to suspicious or unusual transactions. Furthermore, if you are out of town, contacting you to verify the charge may be difficult and you may be inconvenienced if you are unable to use your card. Just provide us with a cell phone number where you can easily be reached during your travels.

How to Notify Us of Your Travel Plans

To notify us about your upcoming travel plans, contact a Member Service Representative at 1-888-4WESCOM (1-888-493-7266), Monday through Friday from 7 a.m. to 7 p.m., or Saturday from 9 a.m. to 5 p.m. Please be prepared to provide your travel dates and destination(s).

Increase to Variable Rate Loan Products

Change in the Prime Rate

In December 2015, the Federal Reserve (Fed) raised the prime rate by 0.25%. This change of interest rate represents the first increase by the Federal Reserve since 2006.

What This Means for You

Your variable rate loans, such as Personal Lines of Credit (PLOC) or Credit Cards, are tied to the prime rate. As a result of this change, the rates on your variable rate loans increased by 0.25%, effective February 1, 2016. You will notice the new rate on your next account statement. Please be assured that Wescom remains committed to providing our members with quality financial services at the lowest possible cost and we will always provide you with timely information about any changes to your account.

If you have any questions regarding your account, please call us at 1-888-4WESCOM (1-888-493-7266) or stop by your local branch.

Introducing New features to Wescom Mobile Apps

Touch ID for iOS

Sign in to your Wescom iOS App using Touch ID — a secure and convenient way to access your account using your fingerprint.

Wescom Express View

With Wescom Express View, you can quickly check your Wescom Account balances and recent history without logging in to your Wescom App.

Download Wescom Mobile App at Google Play Store or Apple App Store

Introducing Chat for The Wescom iPhone and iPad App

Now you can chat live with a Wescom Member Service Representative right from your iPhone or iPad. The mobile Chat session is a safe and secure environment where you can get immediate responses to common questions, depending on the complexity of the request. The Chat feature will be available during normal Member Service Center business hours, excluding holidays. Simply login to your account through your iPhone or iPad, and click on the "Hello" icon down in the bottom tool bar. To take advantage of this new feature, make sure your iPhone or iPad app is version 3.0 or higher.

Wescom Hours

Wescom Venue




Telephone Service Center:
1-888-4WESCOM (1-888-493-7266)

7 am - 7 pm

9 am - 5 pm


From outside the United States: +1 626 535 1000

Good News About College Saver Certificates

Effective August 20, 2014, College Saver Certificates will have a longer term and a better rate! All new College Saver Certificates will carry a 36-month term and will receive the Platinum Signature Rate, the best rate offered to members. Please see our Certificate rate page for current rate info.

If you currently have a 24-month College Saver Certificate set to automatically renew*, the funds will go into a new 36-month Certificate at this great rate. If you do not want the funds to automatically renew, please contact us at 1-888-4WESCOM (1-888-493-7266) during your maturity period to transfer or withdraw the funds penalty-free. Members may also transfer or withdraw the funds penalty-free when they reach 18 years of age, even if the Certificate has not reached maturity.

To open a College Saver Certificate, log on to eBranch or stop by a branch.