The latest updates from Wescom Credit Union
Retiring with Resiliency
The Women's Guide to Planning with a Purpose
Attend a Complimentary Seminar on June 14
Join your host Daniel Herrera, Wescom Financial Services Financial Advisor, for an educational seminar on Women and Retirement.
When: June 14, 2018 at 6:30 p.m.
Where: Wescom Simi Valley Branch, 2961 E. Tapo Canyon Road, Simi Valley, CA 93063
Daniel will present key information and insight, including valuable information on the following topics:
- Reasons why women's economic clout is growing
- The unique financial challenges women face
- Steps women can take to help them achieve financial security
Space is limited and reservations are required, so save your spot today.
Investment products and services offered through Wescom Financial Services, LLC (WFS), a Registered Investment Advisor, broker-dealer, and a wholly owned subsidiary of Wescom Credit Union. Registered Representatives are employed by and registered through WFS (Member FINRA/SIPC).
Investments are not NCUA/NCUSIF insured, are not Credit Union guaranteed, and may lose value.
Wescom Financial Services CA License# 0E36340.
Withdraw $5 Bills from Wescom ATMs
Cash withdrawals just got a lot more flexible because now all Wescom ATMs dispense $5 bills. You can even choose to withdraw less than $20!
Your Tax Forms are Available in eBranch and Mobile
Access Your Forms in eBranch
- Log in to eBranch
- Click Account Info from the Menu and select eStatements
- Select the Tax Forms tab
- Choose the form you want to view and click View Document
Access Your Forms in Mobile
- Log in to the Wescom Mobile Banking App
- Click the Menu and select e-Statements
- Select the Tax Forms tab
- Choose the form you want to view and click View Document
Electronic Access to the Routing and Account Numbers
Making an electronic payment? Signing up for direct deposit? Want your tax refund faster? You’ll need the Wescom Routing Number and your account numbers. Here’s where it find them:
- eBranch: Click the blue Routing & Account Number tab from the Balances page
- Mobile: Select Routing & Account Number from the Menu
Good News for Platinum Signature Members
We will continue to offer the paper statement fee waiver as a benefit for Platinum Signature Members in 2018. This means that if you currently receive paper statements, you will not be assessed the $2 monthly fee. This is just one of the many extra benefits that come with our highest level of Wescom Signature Membership.
Additionally, the paper statement fee is waived for Youth Members, primary account holders age 60 and older, Fiduciary Accounts, and new accounts for the first 90 days.
Wescom Emergency Loans
Offered to Existing Members Impacted by Natural Disasters
Wescom understands that natural disasters can take a serious toll on people's lives — especially during Southern California's fire season. That's why we offer an Emergency Loan of up to $5,000 for 60 months with no payment or interest for the first 90 days.
Let Wescom help you recover with this exclusive offer.
- An Emergency Loan is available to existing members who have sustained losses or have been negatively impacted by a natural disaster.
- After the first 90 days, the loan will have a fixed interest rate of 5.90% APR* for the remainder of the loan term.
- Funds must be used to pay for emergency housing, clothes, or transportation.
- Automatically transfer payments from your Wescom account.
*APR = Annual Percentage Rate. The maximum loan amount is $5,000 with no minimum amount required. For loan amounts $0–$2,500, the maximum term is 36 months. For loan amounts $2,501–$5,000, the maximum term is 60 months. Loan must be set up on Automatic Payment from a Wescom Account. Member's account must be in good standing to qualify for an Emergency Loan, which is subject to Wescom underwriting guidelines. This offer is not available to new members. The Emergency Loan must be used to pay for property losses/damages as a result of the natural disaster and may not be used to pay off or pay down an existing Wescom loan or any other loan or for any other purpose.
Enter Your Account Number When You Call Us
Get Faster Service
When you call 1-888-4WESCOM (1-888-493-7266) to speak with a Member Service Representative, be sure to say or enter your account number when prompted. This will help us quickly identify your account and save you time.
Equifax Data Breach
What You Need to Know
Credit reporting company Equifax has announced a breach of their data systems. We are following this situation to stay apprised of potential impacts.
Most importantly, we want you to know that there was no breach of Wescom computer or security systems. We monitor all Wescom credit and debit card accounts 24 hours a day, seven days a week for suspicious activity with our automated fraud detection system and we will continue to do so. We encourage members to sign up for Account Alerts, which can serve as an early warning system should fraud occur.
Equifax has announced the mitigating actions they are taking, including offering Trusted ID Premier for consumers. For additional information directly from Equifax please visit https://www.equifaxsecurity2017.com/.
Activate Your New Credit and Debit Cards
Visit the Card Center in eBranch
As soon as you receive a new Wescom Credit or Debit Card, please cut up your old card and activate your new card right away. Here's how:
- Sign in to eBranch at the top of this page.
- Select "Card Center" from the Menu bar.
- Click "Activate Card," then follow the instructions.
If you have multiple cards, please click on the arrow to select the card you wish to activate. You can also activate your card by calling the number on the sticker from your home phone. Once activated, your new card is ready for use.
Let Us Know Before You Go
Keep Your Card Active Wherever You Go
If you will be traveling and plan on using your Wescom Visa Credit or Debit Card, we recommend notifying your Credit Union prior to your departure. Changes in your spending habits and patterns can trigger a security alert with our fraud detection system, especially if these transactions are made out of state or overseas. If potential fraud is detected, your card may be temporarily suspended, blocking it from further transactions until the questionable charge can be verified. Notifying us of your travels will reduce the possibility of an account restriction due to suspicious or unusual transactions. Furthermore, if you are out of town, contacting you to verify the charge may be difficult and you may be inconvenienced if you are unable to use your card. Just provide us with a cell phone number where you can easily be reached during your travels.
How to Notify Us of Your Travel Plans
To ensure a smooth getaway, add a travel notice in one of the following ways:
- eBranch — log in from Wescom.org, click Card Center from the Menu bar, and select Travel Notice
- Moblie — log in to our Mobile Banking App from your Apple® or Android™ device, click the Card Center icon, and select Travel Notice
- Phone — call us at 1-888-4WESCOM (1-888-493-7266), Monday through Friday from 7 a.m. to 7 p.m., or Saturday from 9 a.m. to 5 p.m. Please be prepared to provide your travel dates and destination(s).
Increase to Variable Rate Loan Products
Change in the Prime Rate
In December 2015, the Federal Reserve (Fed) raised the prime rate by 0.25%. This change of interest rate represents the first increase by the Federal Reserve since 2006.
What This Means for You
Your variable rate loans, such as Personal Lines of Credit (PLOC) or Credit Cards, are tied to the prime rate. As a result of this change, the rates on your variable rate loans increased by 0.25%, effective February 1, 2016. You will notice the new rate on your next account statement. Please be assured that Wescom remains committed to providing our members with quality financial services at the lowest possible cost and we will always provide you with timely information about any changes to your account.
Introducing New features to Wescom Mobile Apps
Touch ID for iOS
Sign in to your Wescom iOS App using Touch ID™ — a secure and convenient way to access your account using your fingerprint.
Wescom Express View
With Wescom Express View, you can quickly check your Wescom Account balances and recent history without logging in to your Wescom App.
Introducing Chat for The Wescom iPhone and iPad App
Now you can chat live with a Wescom Member Service Representative right from your iPhone or iPad. The mobile Chat session is a safe and secure environment where you can get immediate responses to common questions, depending on the complexity of the request. The Chat feature will be available during normal Member Service Center business hours, excluding holidays. Simply login to your account through your iPhone or iPad, and click on the "Hello" icon down in the bottom tool bar. To take advantage of this new feature, make sure your iPhone or iPad app is version 3.0 or higher.
7 am - 7 pm
9 am - 5 pm
From outside the United States: +1 626 535 1000