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News

The latest updates from Wescom Credit Union

We're Making Moves for YOU!

In an effort to help Southern Californians build better lives and improve their overall experience with us, we're moving the Riverside Branch to a new location on June 10, 2019! The new branch will be located at 3790 Tyler St. Riverside, CA 92503, which is less than 500 ft. from the former branch, located at 3825 Tyler St. Riverside, CA 92503.

At the new Riverside Branch, you'll experience the new and improved branch design that utilizes technology and allows for more meaningful interactions without barriers.

Some of the features include:

  • A tech-forward design
  • Walk-up ATMs
  • An on-site coin booth

Plus, you can still expect the same range of banking and financial services, the same friendly staff, and the same hours as before — Monday through Friday, 9 a.m. - 6 p.m. and on Saturday, 9 a.m. - 4 p.m.

Redeem Your Damaged Bills for Free

What You Need to Know

The U.S. Bureau of Engraving and Printing lets you redeem your damaged bills for free when:

  • The bill is damaged enough to where the value is unclear or questionable.
  • The bill is missing relevant security features.
  • More than 50 percent of the bill is intact.
  • Fifty percent or less of the bill is intact, and the cause of damage is supported by evidence.

To redeem full value of your damaged bill, just mail it to the Bureau of Engraving and Printing at MCD/OFM, Room 344A P.O. Box 37048 Washington, DC 20013 and include the following:

  • A letter stating the estimated value of the damaged bill
  • Your contact information
  • An explanation of how the bill became damaged
  • Your account and routing number, which you can find in eBranch or on the Wescom Mobile App

For more information, visit bep.gov/submitaclaim.html.

Big Blue is at UCLA

The Mobile Branch is Not in Glendale on Tuesday, Feb. 28

Our Mobile Branch will on the UCLA campus in front of the Intramural Fields on Thursday, February 28 from 9 a.m. — 6 p.m. This is a one-time schedule change so Big Blue will be back at the Glendale Galleria on Thursday, March 7 to serve our members' needs and perform cashless transactions.

Learn more about Big Blue and where it is every week.

Government Shutdown Assistance

Impacted by the recent government shutdown? We're here to help! Wescom offers emergency financial assistance, including emergency loans and payment deferrals on existing consumer loans.

Stop by any Wescom branch or call 1-888-4WESCOM (1-888-493-7266) to request Emergency Loan Assistance.

Retiring with Resiliency

The Women's Guide to Planning with a Purpose

Attend a Complimentary Seminar on June 14

Join your host Daniel Herrera, Wescom Financial Services Financial Advisor, for an educational seminar on Women and Retirement.

When: June 14, 2018 at 6:30 p.m.

Where: Wescom Simi Valley Branch, 2961 E. Tapo Canyon Road, Simi Valley, CA 93063

Daniel will present key information and insight, including valuable information on the following topics:

  • Reasons why women's economic clout is growing
  • The unique financial challenges women face
  • Steps women can take to help them achieve financial security

Space is limited and reservations are required, so save your spot today.

RSVP Online

Or, call us at 1-888-4WESCOM (1-888-493-7266) ext. 8003

Investment products and services offered through Wescom Financial Services, LLC (WFS), a Registered Investment Advisor, broker-dealer, and a wholly owned subsidiary of Wescom Credit Union. Registered Representatives are employed by and registered through WFS (Member FINRA/SIPC).

Investments are not NCUA/NCUSIF insured, not Credit Union guaranteed, and may lose value.

Wescom Financial Services CA License# 0E36340.

Withdraw $5 Bills from Wescom ATMs

Cash withdrawals just got a lot more flexible because now all Wescom ATMs dispense $5 bills. You can even choose to withdraw less than $20!

Find a Wescom ATM near you

Your Tax Forms are Available in eBranch and Mobile

Access Your Forms in eBranch

  1. Log in to eBranch
  2. Click Account Info from the Menu and select eStatements
  3. Select the Tax Forms tab
  4. Choose the form you want to view and click View Document

Access Your Forms in Mobile

  1. Log in to the Wescom Mobile Banking App
  2. Click the Menu and select e-Statements
  3. Select the Tax Forms tab
  4. Choose the form you want to view and click View Document

Electronic Access to the Routing and Account Numbers

Making an electronic payment? Signing up for direct deposit? Want your tax refund faster? You’ll need the Wescom Routing Number and your account numbers. Here’s where it find them:

  • eBranch: Click the blue Routing & Account Number tab from the Balances page
  • Mobile: Select Routing & Account Number from the Menu

Good News for Platinum Signature Members

We will continue to offer the paper statement fee waiver as a benefit for Platinum Signature Members in 2018. This means that if you currently receive paper statements, you will not be assessed the $2 monthly fee. This is just one of the many extra benefits that come with our highest level of Wescom Signature Membership.

Additionally, the paper statement fee is waived for Youth Members, primary account holders age 60 and older, Fiduciary Accounts, and new accounts for the first 90 days.

Enter Your Account Number When You Call Us

Get Faster Service

When you call 1-888-4WESCOM (1-888-493-7266) to speak with a Member Service Representative, be sure to say or enter your account number when prompted. This will help us quickly identify your account and save you time.

Equifax Data Breach

What You Need to Know

Credit reporting company Equifax has announced a breach of their data systems. We are following this situation to stay apprised of potential impacts.

Most importantly, we want you to know that there was no breach of Wescom computer or security systems. We monitor all Wescom credit and debit card accounts 24 hours a day, seven days a week for suspicious activity with our automated fraud detection system and we will continue to do so. We encourage members to sign up for Account Alerts, which can serve as an early warning system should fraud occur.

Equifax has announced the mitigating actions they are taking, including offering Trusted ID Premier for consumers. For additional information directly from Equifax please visit https://www.equifaxsecurity2017.com/.

Activate Your New Credit and Debit Cards

Visit the Card Center in eBranch

As soon as you receive a new Wescom Credit or Debit Card, please cut up your old card and activate your new card right away. Here's how:

  1. Sign in to eBranch at the top of this page.
  2. Select "Card Center" from the Menu bar.
  3. Click "Activate Card," then follow the instructions.

If you have multiple cards, please click on the arrow to select the card you wish to activate. You can also activate your card by calling the number on the sticker from your home phone. Once activated, your new card is ready for use.

Let Us Know Before You Go

Keep Your Card Active Wherever You Go

If you will be traveling and plan on using your Wescom Visa Credit or Debit Card, we recommend notifying your Credit Union prior to your departure. Changes in your spending habits and patterns can trigger a security alert with our fraud detection system, especially if these transactions are made out of state or overseas. If potential fraud is detected, your card may be temporarily suspended, blocking it from further transactions until the questionable charge can be verified. Notifying us of your travels will reduce the possibility of an account restriction due to suspicious or unusual transactions. Furthermore, if you are out of town, contacting you to verify the charge may be difficult and you may be inconvenienced if you are unable to use your card. Just provide us with a cell phone number where you can easily be reached during your travels.

How to Notify Us of Your Travel Plans

To ensure a smooth getaway, add a travel notice in one of the following ways:

  1. eBranch — log in from Wescom.org, click Card Center from the Menu bar, and select Travel Notice
  2. Moblie — log in to our Mobile Banking App from your Apple® or Android device, click the Card Center icon, and select Travel Notice
  3. Phone — call us at 1-888-4WESCOM (1-888-493-7266), Monday through Friday from 7 a.m. to 7 p.m., or Saturday from 9 a.m. to 5 p.m. Please be prepared to provide your travel dates and destination(s).

Increase to Variable Rate Loan Products

Change in the Prime Rate

In December 2015, the Federal Reserve (Fed) raised the prime rate by 0.25%. This change of interest rate represents the first increase by the Federal Reserve since 2006.

What This Means for You

Your variable rate loans, such as Personal Lines of Credit (PLOC) or Credit Cards, are tied to the prime rate. As a result of this change, the rates on your variable rate loans increased by 0.25%, effective February 1, 2016. You will notice the new rate on your next account statement. Please be assured that Wescom remains committed to providing our members with quality financial services at the lowest possible cost and we will always provide you with timely information about any changes to your account.

If you have any questions regarding your account, please call us at 1-888-4WESCOM (1-888-493-7266) or stop by your local branch.

Introducing New features to Wescom Mobile Apps

Touch ID for iOS

Sign in to your Wescom iOS App using Touch ID — a secure and convenient way to access your account using your fingerprint.

Wescom Express View

With Wescom Express View, you can quickly check your Wescom Account balances and recent history without logging in to your Wescom App.

Download Wescom Mobile App at Google Play Store or Apple App Store

Introducing Chat for The Wescom iPhone and iPad App

Now you can chat live with a Wescom Member Service Representative right from your iPhone or iPad. The mobile Chat session is a safe and secure environment where you can get immediate responses to common questions, depending on the complexity of the request. The Chat feature will be available during normal Member Service Center business hours, excluding holidays. Simply login to your account through your iPhone or iPad, and click on the "Hello" icon down in the bottom tool bar. To take advantage of this new feature, make sure your iPhone or iPad app is version 3.0 or higher.

Wescom Hours

Wescom Venue

Mon–Fri

Saturday

Sunday

Telephone Service Center:
1-888-4WESCOM (1-888-493-7266)

7 am - 7 pm

9 am - 5 pm

Closed

From outside the United States: +1 626 535 1000