BillPayer Payment Guarantee
We will cover 100% of any late fees and finance charges on payments scheduled within BillPayer as long as they fall within the following guidelines:
This guarantee excludes:
You are responsible for any late payments including any fees, cancellations or finance charges that may be incurred for payments that are sent with the incorrect account number, incorrect mailing address or payments that don’t allow the specified number of days for processing, delivery and posting by the payee.
Reporting a late charge or finance fee under this payment guarantee.
Wescom Credit Union will attempt to re-submit payments that are returned due to a bad address or incorrect account number to your payee or these may be refunded to your account, an email notification will be sent to the primary email address on file.
To initiate a notification from within BillPayer simply click on the payment history record in question, provide the information on the comment section and we will reply to your email within 48 hours. You may also contact our BillPayer Services Department at 1-888-4WESCOM ( 1-888-493-7266), extension 5042.
Once you notify us of a late fee or charge that falls under this guarantee, we will require a copy of the statement from the payee that includes the fee or charge. Wescom will send an apology letter to the payee and refund to your Wescom account any fees that are not waived by your payee.
Wescom may choose to update this guarantee at any time. Should this happen, an updated copy will be sent to you via your eBranch eMailbox.